Refund policy

Return Policy 

Due to the limited shelf life and perishable nature of our products, food products received from us cannot be returned (see article 10 in our general terms and conditions). The right of withdrawal does not apply, and the sale is therefore final after successful payment. If an item is not to your liking, or there has been a problem with your orders, please reach out to us via contact@sweetseadesserts.com, so that the necessary arrangements can be made. 

Additional information on the rights of withdrawal and refund policies can be found in the articles (from Terms of Service) listed below:

Article 6 – Right of withdrawal
In case of products:
  1. The Consumer can repudiate a purchase contract for a product without giving reasons for a period of reflection of at least 14 days. Sweet Sea Desserts may ask the Consumer about the reason for the withdrawal but cannot force them to state their reason(s). 
  2. The reflection period referred to in sub-clause 1 starts on the day the product is received by the Consumer or by a third party appointed by him in advance and who is not the carrier, or 
    1. if the Consumer ordered several products in the same order: the day on which the Consumer or a third party appointed by him received the last product. Sweet Sea Desserts may refuse an order of several products with different delivery dates provided that he clearly informs the Consumer prior to the order process; 
    2. in case the delivery of a product consists of several batches or parts: the day on which the Consumer or a third party appointed by them received the last batch or the last part; 
    3. in case of an agreement about regular delivery of products during a given period: the day on which the Consumer or a third party appointed by them received the first product.
 
In case of services and digital content that is not delivered on a physical carrier: 
  1. The Consumer can terminate an agreement for services or an agreement for delivery of digital content that is not delivered on a physical carrier without giving reasons during at least 14 days. Sweet Sea Desserts may ask the Consumer about the reason for the withdrawal but cannot force them to state their reason(s). 
  2. The reflection period referred to in Article 3 starts on the day following the conclusion of the agreement. 
Extended reflection period for products, services and digital content that has not been delivered on a physical carrier in case no information is given about the right of withdrawal: 
  1. If Sweet Sea Desserts has not provided the Consumer with the legally required information about the right of withdrawal or has not provided the standard form for withdrawal, the reflection period expires twelve months after the end of the original reflection period in accordance with the reflection period determined in the previous sub-clauses of this Article. 
  2. If Sweet Sea Desserts provided the Consumer with the information referred to in the previous article within twelve months after the starting day of the original period of reflection, the period of reflection expires 14 days after the day on which the Consumer received the information. 
Article 7 – Consumer’s obligations during the time of reflection 
  1. During this period, the Consumer shall handle the product and the packaging with care. The Consumer shall only unpack or use the product to the extent necessary for establishing the nature, the characteristics and the effect of the product. The guiding principle is that the Consumer may only handle and inspect the product in the manner in which one is allowed to handle a product in a shop. 
  2. The Consumer is only liable for the decrease in value of the product that is caused by the way of handling the product which went further than allowed in sub-section 1. 
  3. The Consumer is not liable for the decrease in value of the product if Sweet Sea Desserts has not provided him with all legal information about the right of withdrawal before concluding the Agreement. 
Article 8 – Exercising the Consumer’s right of withdrawal and the costs
  1. If the Consumer exercises his right of withdrawal he shall notify Sweet Sea Desserts unambiguously with the standard form for withdrawal within the period of reflection. 
  2. The Consumer shall return the product or deliver it to (the authorized representative of) Sweet Sea Desserts as soon as possible but within 14 days counting from the day following the notification referred to in sub-clause 1. This need not be done if Sweet Sea Desserts offered to collect the product themselves. The Consumer observed the period of returning the product in any event if the product is returned before the expiration of the period of reflection. 
  3. The Consumer shall return the product with all delivered accessories and if reasonably possible in the original state and packing and in conformity with reasonable and clear instructions given by Sweet Sea Desserts 
  4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal falls on the Consumer. 
  5. The Consumer shall bear the direct costs of returning the product. If Sweet Sea Desserts has not reported that the Consumer has to bear these costs or if Sweet Sea Desserts pointed out that they will bear the costs themselves, the Consumer need not pay the cost of returning the product. 
  6. If the Consumer withdraws after having first explicitly requested that the performance of a service or the supply of gas, water or electricity having not been made ready for sale not be started in a limited volume or given quantity during the period of reflection, the Consumer shall pay Sweet Sea Desserts an amount that is equal to the part of the obligation already performed at the time of withdrawal as compared with the full compliance of the obligation. 
  7. The Consumer does not bear the costs for performing services for the supply of water, gas or electricity that had not been made ready for sale in a limited volume or quantity, or for the supply of district heating if Sweet Sea Desserts has not provided the Consumer with the statutorily required information about the right of withdrawal, the compensation of costs in case of withdrawal or the standard form for withdrawal, or
  1. if the Consumer has not explicitly requested that the performance of the service or the supply of gas, water and electricity or district heating be started during the period of reflection. 
  1. The Consumer does not bear any cost for the full or partial delivery of digital content not stored on a physical carrier if; 
  1. prior to the delivery, he has not explicitly consented to start performance of the agreement before the end of the period of reflection; 
  2. he did not acknowledge to lose his right of withdrawal when giving consent; or 
  3. Sweet Sea Desserts failed to confirm the Consumer’s statement. 
  1. If the Consumer exercises his right of withdrawal, all additional agreements end by operation of law. 
Article 9 – Entrepreneur’s obligations in case of withdrawal
  1. If Sweet Sea Desserts makes the notification of withdrawal by electronic means possible, he shall promptly send a return receipt.
  2. Sweet Sea Desserts shall reimburse all payments made by the Consumer, including any delivery costs that the Consumer may charge for the returned product, as soon as possible but within 14 days following the day on which the Consumer notified him of the withdrawal. Unless Sweet Sea Desserts offers to collect the product themselves, they can wait with paying back until having received the product or until the Consumer proves that he returned the product, whichever occurs first.
  3. Sweet Sea Desserts shall make use of the same means of payment that the Consumer used, unless the Consumer consents to another method. The reimbursement is free of charge for the Consumer. 
  4. If the Consumer opted for a more expensive method of delivery instead of the cheapest standard delivery, Sweet Sea Desserts need not reimburse the additional costs for the more expensive method.  
   
Article 10 - Exclusion of the right of withdrawal
Sweet Sea Desserts can exclude the following products and services from the right of withdrawal but only if Sweet Sea Desserts notified this clearly when making the offer or at any rate in good time before concluding the agreement: 
  1. Products or services with a price that is subject to fluctuations in the financial market on which Sweet Sea Desserts has no influence and which may occur within the period of withdrawal;
  2. Agreements that are concluded during a public auction. A public auction is defined as a selling method whereby Sweet Sea Desserts offers products, digital content and/or services to the Consumer who is personally present or has the possibility to be personally present at the auction under the direction of an auctioneer and whereby the successful bidder is obliged to purchase the products, the digital content and/or the services.
  3. Services agreements, after full performance of the service, but only if 
  1. the performance started with the Consumer’s explicit prior consent; and
  2. the Consumer stated that he will lose his right of withdrawal as soon Sweet Sea Desserts has fully performed the agreement. 
  1. Services agreements for making accommodation available when a certain period of implementation is provided and other than for residential purposes, goods transports, car rental services and catering; 
  2. Agreements related to leisure activities when a certain date or period of performance is arranged in the agreement; 
  3. Products manufactured in accordance with the Consumer’s specifications which are not prefabricated and which are produced on the basis of a Consumer’s individual choice or decision or which are intended for a specific person; 
  4. Perishable products or products with a limited durability. 
  5. Sealed products which are for health or hygiene reasons not suitable for being returned and of which the seal was broken; 
  6. Products which for their nature are irreversibly mixed with other products; 
  7. Alcoholic drinks of which the price has been agreed upon at the conclusion of the agreement but of which the delivery can take place only after 30 days, and whose real value depends on fluctuations in the market which Sweet Sea Desserts cannot affect.
  8. Sealed audio and  video recordings and computer programs of which the seals were broken after delivery; 
  9. Newspapers, periodicals or magazines, with the exception of subscriptions to them; 
  10. The delivery of digital content other than on a physical carrier, but only if: a. the performance was started with the Consumer’s explicit prior consent;
  1. the Consumer stated that he will lose his right of withdrawal by doing so.